Frequently Asked Questions
ORDER LIMITS? REALLY?
In order to provide flat shipping prices, I decided order limits were necessary. At present, there is 4 item limit for each pack option. There is also a limit of 150$ per order. Previously, there were no limits so shipping weights wildly varied. With these limits, I can provide flat rates all around.
DELIVERY WINDOWS
Every effort is made for your order to now ship within a short window of your submission. Below is an estimation of your delivery based on order date. Please note: Delivery date is purely an estimation based on the order date, fulfillment and shipment date, but is ultimately contingent on your location, weather and is subject to postal delays.
To ensure best you get the flavor and avoid weekend delays, most orders ship out Monday-Wednesday, unless local.
Monday - Tuesday to Saturday
Tuesday - Wednesday to Saturday
Wednesday - Thursday to Saturday
Thursday (California Only) - Friday to Monday
Friday through Sunday - Monday Schedule
HOW LONG ARE THE COOKIES GOOD FOR?
All cookies are individually heat sealed the same day they are made. For peak texture and freshness, cookies are best enjoyed within the first 7-10 days when kept packaged at room temperature. In those same conditions, they will retain great flavor for up to 3 weeks. Alternatively, storing in the freezer allows peak freshness for 3 months. But be advised: Even with heat sealing - It is always advised to enjoy within the 7-10 day window if you are not storing.
WHAT IF I HAVE AN WHAT IF I HAVE AN ALLERGY AND DO ALL OF YOUR COOKIES CONTAIN NUTS?
At present, all cookies contain wheat, dairy, eggs and soy. While not all contain nuts, they are all made in a facility that contains nuts. If you have a nut allergy, please avoid these cookies.
HOW BIG ARE YOUR COOKIES? THEY LOOK HUGE
All cookies weigh in at approx. 5 oz. Big enough to share (or not, it’s your cookie!)
CORPORATE DISCOUNTS?
Brown & Buttered Cookies now offers a generous corporate partnership discount for ongoing relationships. Contact B&B for more information on how to take advantage!
DO YOU ACCEPT RETURNS?
Given the perishable and consumable nature of baked goods, we are unable to accept returns. All purchases are final.
If you have any issues with your order though, shoot us an email at order@brownandbuttered.com and we will do everything to make it right.
WHERE IS MY ORDER?
A confirmation email will be sent directly after your order is placed and will be updated with tracking information once your order has been processed. If you do not receive an email, please first check can your junk & spam folders, as well as make sure the email was not blocked by your email provider.
If you still can’t find it, email order@brownandbuttered.com and we will get you covered.
CAN I CANCEL MY ORDER?
Please email me at order@brownandbuttered.com to make any corrections to your order. Once your order has been processed for shipment, it is unable to be cancelled.
CAN I GET MORE DETAILS ABOUT YOUR INGREDIENTS?
Of course! Please email rodney@brownandbuttered.com for a more detailed breakdown of all ingredients.
LOCAL ORDER? EVENTS? ANYTHING ELSE?
Shoot rodney an email at rodney@brownandbuttered.com for any other inquiries.
INGREDIENTS
Ol’ Faithful
ingredients: flour (hard red wheat flour, malted barley flour), brown sugar, sugar, butter (pasteurized cream, salt), chocolate (cacao beans, evaporated cane sugar, cocoa butter, non-gmo soy lecithin), eggs, semi-sweet chocolate (cane sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), milk chocolate (cane sugar, unsweetened chocolate, whole milk powder, cocoa butter, soy lecithin, vanilla extract), diastatic malt powder, whole milk powder (vitamin a palmitate, vitamin d3), non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract, espresso powder.
made in a facility that processes nuts
It’s Alive
ingredients: flour (hard red wheat flour, malted barley flour), brown sugar, sugar, butter (pasteurized cream, salt), chocolate (cacao beans, evaporated cane sugar, cocoa butter, non-gmo soy lecithin), pecans, eggs, semi-sweet chocolate (cane sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), milk chocolate (cane sugar, unsweetened chocolate, whole milk powder, cocoa butter, soy lecithin, vanilla extract), caramel bits (sugar, corn syrup, liquid sugar, skim milk, palm oil, butter [cream, salt], salt, mono- and diglycerides, soy lecithin), whole milk powder, diastatic malt powder, non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract, espresso powder.
made in a facility that processes nuts
Oat My Stars
ingredients: flour (hard red wheat flour, malted barley flour), rolled oats, brown sugar, sugar, butter (pasteurized cream, salt), eggs, chocolate (cacao beans, evaporated cane sugar, cocoa butter, non-gmo soy lecithin), raisins, semi-sweet chocolate (cane sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), whole milk powder, diastatic malt powder, non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract, espresso powder, cinnamon.
made in a facility that processes nuts
Return of the Mac
ingredients: flour (hard red wheat flour, malted barley flour), brown sugar, sugar, butter (pasteurized cream, salt), white chocolate chips (sugar, palm kernel and palm oils, cocoa butter, nonfat milk, sunflower lecithin, vanilla), caramelized white chocolate (cocoa butter, sugar, whole milk powder, lactose [milk], whey powder [milk], nonfat dry milk, caramelized sugar [2%], lecithin soy, natural vanilla flavor, salt), macadamia nuts, whole milk powder, diastatic malt powder, non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract.
made in a facility that processes nuts
Nutty by Nature
ingredients: flour (organic hard red wheat flour, malted barley flour), brown sugar, sugar, butter (pasteurized cream, salt), eggs, chocolate (cacao beans, evaporated cane sugar, cocoa butter, non-gmo soy lecithin), peanut butter chips (partially defatted peanuts, sugar, hydrogenated vegetable oil [palm kernel oil, soybean oil], corn syrup solids, dextrose, reduced protein whey [milk], contains 2% or less of: palm kernel oil, salt, vanillin, artificial flavor), lecithin (soy), semi-sweet chocolate (cane sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), milk chocolate (cane sugar, unsweetened chocolate, whole milk powder, cocoa butter, soy lecithin, vanilla extract), cocoa processed with alkali, non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract.
made in a facility that processes nuts
Green Giant
ingredients: flour (hard red wheat flour, organic malted barley flour), brown sugar, sugar, butter (pasteurized cream, salt), chocolate (cacao beans, evaporated cane sugar, cocoa butter, non-gmo soy lecithin), almonds, eggs, semi-sweet chocolate (cane sugar, unsweetened chocolate, cocoa butter, whole milk powder, soy lecithin, vanilla extract), white chocolate chips (sugar, palm kernel and palm oils, cocoa butter, nonfat milk, sunflower lecithin, vanilla), matcha powder, whole milk powder (vitamin a palmitate, vitamin d3), non-gmo corn starch, non-gmo baking powder (monocalcium phosphate, corn starch, sodium bicarbonate), non-gmo baking soda, salt, vanilla extract, espresso powder.
made in a facility that processes nuts
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