Frequently Asked Questions

ORDER LIMITS? REALLY?
In order to provide flat shipping prices, I decided order limits were necessary. At present, there is 4 item limit for each pack option. There is also a limit of 150$ per order. Previously, there were no limits so shipping weights wildly varied. With these limits, I can provide flat rates all around.
HOW DO DROPS WORK?
Inventory drops are when stock is made available for purchase. When drops are announced, available stock will be open to purchase until inventory is sold out. All orders will be shipped out the week following the drop date. (Example: Drop is on Monday, orders will start shipping the following Monday)
PRE-ORDERS?
The moment a product sells out pre-orders before the next drop will be made available if you would like! Pay 50% now and the rest on the drop date so you can buy before they sell out! They will then be shipped with all orders as scheduled.
HOW LONG ARE THE COOKIES GOOD FOR?
All cookies are individually heat sealed the same day they are made. For peak texture and freshness, cookies are best enjoyed within the first 7-10 days when kept packaged at room temperature. In those same conditions, they will retain great flavor for up to 3 weeks. Alternatively, storing in the freezer allows peak freshness for 3 months. But be advised: Even with heat sealing - It is always advised to enjoy within the 7-10 day window if you are not storing.
WHAT IF I HAVE AN WHAT IF I HAVE AN ALLERGY AND DO ALL OF YOUR COOKIES CONTAIN NUTS?
At present, all cookies contain wheat, dairy, eggs and soy. While not all contain nuts, they are all made in a facility that contains nuts. If you have a nut allergy, please avoid these cookies.
HOW BIG ARE YOUR COOKIES? THEY LOOK HUGE
All cookies weigh in at approx. 5 oz. Big enough to share (or not, it’s your cookie!)
CORPORATE DISCOUNTS?
Brown & Buttered Cookies now offers a generous corporate partnership discount for ongoing relationships. Contact B&B for more information on how to take advantage!
WHERE DO YOU SHIP?
I ship everywhere in the US.
WHEN DO YOU DELIVER?
To ensure best you get the flavor and avoid weekend delays, most orders ship out Monday-Wednesday.
DO YOU ACCEPT RETURNS?
Given the perishable and consumable nature of baked goods, we are unable to accept returns. All purchases are final.
If you have any issues with your order though, shoot us an email at order@brownandbuttered.com and we will do everything to make it right.
WHERE IS MY ORDER?
A confirmation email will be sent directly after your order is placed and will be updated with tracking information once your order has been processed. If you do not receive an email, please first check can your junk & spam folders, as well as make sure the email was not blocked by your email provider.
If you still can’t find it, email order@brownandbuttered.com and we will get you covered.
CAN I CANCEL MY ORDER?
Please email me at order@brownandbuttered.com to make any corrections to your order. Once your order has been processed for shipment, it is unable to be cancelled.
CAN I GET MORE DETAILS ABOUT YOUR INGREDIENTS?
Of course! Please email rodney@brownandbuttered.com for a more detailed breakdown of all ingredients.
LOCAL ORDER? EVENTS? ANYTHING ELSE?
Shoot rodney an email at rodney@brownandbuttered.com for any other inquiries.
INGREDIENTS
Ol’ Faithful
Ingredients: Flour (Hard Red Wheat Flour, Malted Barley Flour), Brown Sugar, Sugar, Butter (Pasteurized Cream, Salt), Chocolate (Cacao Beans, Evaporated Cane Sugar, Cocoa Butter, Non-GMO Soy Lecithin), EGGS, Semi-Sweet Chocolate (Cane Sugar, Unsweetened Chocolate, Cocoa Butter, Whole Milk Powder, Soy Lecithin, Vanilla Extract), Milk Chocolate (Cane Sugar, Unsweetened Chocolate, Whole Milk Powder, Cocoa Butter, Soy Lecithin, Vanilla Extract), DIASTATIC MAlT POWDER, WHOLE MILK POWDER ( Vitamin A Palmitate, Vitamin D3), Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract, Espresso Powder.
Made in a facility that processes nuts
It’s Alive
Ingredients: Flour (Hard Red Wheat Flour, Malted Barley Flour), Brown Sugar, Sugar, Butter (Pasteurized Cream, Salt), Chocolate (Cacao Beans, Evaporated Cane Sugar, Cocoa Butter, Non-GMO Soy Lecithin), Pecans, EGGS, Semi-Sweet Chocolate (Cane Sugar, Unsweetened Chocolate, Cocoa Butter, Whole Milk Powder, Soy Lecithin, Vanilla Extract), Milk Chocolate (Cane Sugar, Unsweetened Chocolate, Whole Milk Powder, Cocoa Butter, Soy Lecithin, Vanilla Extract), Caramel BITS (Sugar, Corn Syrup, Liquid Sugar, Skim Milk, Palm Oil, Butter [Cream, Salt], Salt, Mono-and Diglycerides, Soy Lecithin), Whole milk powder, Diastatic Malt powder Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract, Espresso Powder
Oat my Stars
Flour (Hard Red Wheat Flour, Malted Barley Flour), Rolled Oats, Brown Sugar, Sugar, Butter (Pasteurized Cream, Salt), EGGS, Chocolate (Cacao Beans, Evaporated Cane Sugar, Cocoa Butter, Non-GMO Soy Lecithin), Raisins, Semi-Sweet Chocolate (Cane Sugar, Unsweetened Chocolate, Cocoa Butter, Whole Milk Powder, Soy Lecithin, Vanilla Extract), Whole Milk Powder, Cocoa Butter, Soy Lecithin, Vanilla Extract), Whole milk powder, Diastatic Malt powder, Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract, Espresso Powder, Cinnamon
Made in a facility that processes nuts
Return of the Mac
Flour (Hard Red Wheat Flour, Malted Barley Flour), Brown Sugar, Sugar, Butter(Pasteurized Cream, Salt), White Chocolate Chips (Sugar, Palm Kernel and Palm Oils, Cocoa Butter, Nonfat Milk, Sunflower Lecithin, Vanilla), Caramelized White Chocolate (Cocoa butter, sugar, whole milk
powder, lactose(milk), whey powder (milk), nonfat dry milk, caramelized sugar (2%), lecithin soy, natural vanilla flavor, salt), Macadamia Nuts, Whole milk powder, Diastatic Malt powder, Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract
Nutty By Nature
Flour (Organic Hard Red Wheat Flour, Malted Barley Flour), Brown Sugar, Sugar, Butter(Pasteurized Cream, Salt), EGGS, Chocolate (Cacao Beans, Evaporated Cane Sugar, Cocoa Butter, Non-GMO Soy Lecithin), Peanut Butter Chips (Partially Defatted Peanuts, Sugar, Hydrogenated Vegetable Oil [Palm Kernel Oil, Soybean Oil], Corn Syrup Solids, Dextrose, Reduced Protein, Whey [Milk], Contains 2% or Less of: Palm Kernel Oil, Salt, Vanillin, Artificial Flavor), Lecithin (Soy), Semi-Sweet Chocolate (Cane Sugar, Unsweetened Chocolate, Cocoa Butter, Whole Milk Powder, Soy Lecithin, Vanilla Extract), Milk Chocolate (Cane Sugar, Unsweetened Chocolate, Whole Milk Powder, Cocoa Butter, Soy Lecithin, Vanilla Extract), Cocoa Processed with Alkali, Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract
Green Giant
Ingredients: FLour (Hard Red Wheat Flour, Organic Malted Barley Flour), Brown Sugar, Sugar, Butter(Pasteurized Cream, Salt), Chocolate (Cacao Beans, Evaporated Cane Sugar, Cocoa Butter, Non-GMO Soy Lecithin), Almonds, EGGS, Semi-Sweet Chocolate (Cane Sugar, Unsweetened Chocolate, Cocoa Butter, Whole Milk Powder, Soy Lecithin, Vanilla Extract), White Chocolate Chips (Sugar, Palm Kernel and Palm Oils, Cocoa Butter, Nonfat Milk, Sunflower Lecithin, Vanilla), Matcha Powder, WHOLE MILK POWDER ( Vitamin A Palmitate, Vitamin D3), Non-GMO Corn Starch, Non-GMO Baking Powder (Monocalcium Phosphate, Corn Starch, Sodium Bicarbonate), Non-GMO Baking Soda, Salt, Vanilla Extract, Espresso Powder